These terms explain what is included in the price, driver requirements, available cover and the renter’s main responsibilities. Booking-specific conditions and the final price are displayed before confirmation and stated in the rental agreement.

1 Vehicle delivery and collection

Vehicles may be delivered to and collected from an agreed location in Crete, including an airport, port, hotel, holiday rental or residence. Availability, the exact meeting point, time and any charge are confirmed during booking.

Every vehicle is inspected and prepared before rental. At collection, the renter should inspect the vehicle and immediately report any visible damage or discrepancy.

2 Driver requirements

Every driver must present a valid driving licence recognised in Greece and a valid identity card or passport. An International Driving Permit must also be presented where required.

If a driver does not meet these limits, rental is possible only with prior approval from Crete Car Rent. Zero-excess cover may not apply, only CDW may be available, and a valid credit card in the main driver’s name may be required.

3 What the rental price includes

• Zero-excess damage cover where stated in the booking confirmation, subject to exclusions.
• Tyres, wheels, underbody and glass cover where included in the selected package.
• Third-party liability cover in accordance with the insurance policy and applicable law.
• Vehicle theft and fire cover under the insurance policy.
• Personal accident cover where included in the policy.
• Unlimited kilometres within Crete.
• 24/7 roadside assistance and customer support.
• Vehicle replacement following serious breakdown or damage, subject to availability and circumstances.
• One additional driver free of charge.
• Local taxes and 24% VAT.

4 Insurance and waivers

Zero excess damage waiver

Where the booking includes FDW or SCDW with €0 excess, the renter is not charged for covered vehicle damage provided the rental agreement, driving rules and incident-reporting procedure are followed. Zero excess does not mean that every event is covered without conditions.

Tyres wheels underbody and glass

WUG cover applies to tyres, wheels, the underbody and glass only to the extent expressly stated in the booking and insurance policy. Damage resulting from prohibited or negligent use is excluded.

Theft and fire

The vehicle is covered for theft and fire under the insurance policy. The personal belongings of the renter and passengers are not covered. In case of theft, the renter must return the vehicle keys and immediately follow the instructions of the company and the authorities.

Third party liability and personal accident

Third-party liability and personal accident cover apply within the limits, conditions and exclusions of the current insurance policy.

5 Exclusions from cover

Insurance cover and the €0 excess do not apply where loss or damage results from a breach of the rental agreement or negligent, unlawful or prohibited use. Examples include:

• Driving on unpaved roads, mountain tracks, beaches or off-road. The unpaved road to Balos is prohibited.
• Using the vehicle outside the agreed rental period without an approved extension.
• Intentional damage, racing, testing, towing, or carrying people or goods for payment.
• Driving under the influence of alcohol, drugs or any substance that impairs driving ability.
• Breaking traffic laws or allowing an undeclared or unauthorised person to drive.
• Failure to report an accident or follow the instructions of the company, police or insurer.
• Lost or stolen keys and damage caused by incorrect fuel or other clearly negligent use, unless expressly covered in writing.

6 Optional services and charges

Optional equipment is subject to availability and should be confirmed during booking.

7 Cancellation

There is no cancellation fee. A booking may be cancelled free of charge. Where possible, please notify us at least 24 hours before the scheduled collection time.

8 Fuel policy

The vehicle must be returned with the same amount of fuel as at collection. Any difference may be charged under the rental agreement.

9 Vehicle category and model

A reservation is for a vehicle category and not always a specific model. If the displayed model is unavailable, a similar vehicle from the same or a higher category may be supplied at no extra charge, unless a specific model has been confirmed in writing.

10 Accident or breakdown

• Stop safely and contact Crete Car Rent immediately.
• Do not accept liability or reach an agreement with another party without instructions.
• Photograph the vehicles, damage, registration plates and location.
• Notify the police where required and record the details of the parties and witnesses.
• Complete the accident report and follow the company’s instructions.
• Do not abandon or repair the vehicle without prior approval.

If the vehicle cannot be driven, roadside assistance will be arranged and, where covered and available, a replacement vehicle will be provided.

11 Fines and traffic offences

The renter is responsible for fines, tolls, parking offences and other administrative penalties incurred during the rental. The company must be informed at return. Amounts notified later may be charged together with any lawful administration fee stated in the agreement.

12 Changes to these terms

Crete Car Rent may update these terms when its services or the applicable framework changes. Each booking remains governed by the terms disclosed and accepted at confirmation, unless a later change is required by law or agreed in writing with the renter.